Refund Policy

Nothing in this policy limits, excludes, or modifies the rights and guarantees you are entitled to under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)) to the extent that such rights cannot lawfully be excluded or modified.

Under the Australian Consumer Law, you are entitled to a replacement or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have a product or service repaired or replaced if it fails to be of acceptable quality and the failure does not amount to a major failure.

During the free trial: You may cancel at any time during your seven-day free trial without charge. If you have not added a payment method, access ends when the trial ends and nothing is billed.

Change of mind after a paid period has begun: We do not offer refunds for subscription periods that have already commenced where access has been used. If you cancel, your access continues until the end of the current billing period and you are not charged again.

Service failures: If the service fails to function as described for a sustained period or content committed to subscribers is not delivered as promised, contact us at hello@profilerhq.com. We will investigate and provide an appropriate remedy, which may include a credit, extension, or refund of the affected period, consistent with your rights under the Australian Consumer Law.

Change of mind after delivery: We do not offer refunds for change of mind on ebook purchases once the delivery email has been sent or the file has been made available for download. Digital products are immediately accessible upon delivery and cannot be returned in the way a physical product can.

Faulty or misdescribed product: If the file you received is corrupt, fails to open, or is materially different from what was described on the product page, you are entitled to a remedy. Contact us within 30 days of purchase and we will provide a corrected file or a full refund at our option.

Non-delivery: If you did not receive a delivery email within 15 minutes of purchase, check your spam folder before contacting us. If the email is not there, email hello@profilerhq.com with your order email address and we will resend.

To request a refund, replacement, or other remedy, email hello@profilerhq.com with the following information:

Your order email address and the date of purchase.

A description of the issue, including any error messages or screenshots where relevant.

We aim to respond to all refund requests within two business days. Requests submitted without sufficient information may take longer to process.

For further information about your rights as a consumer in Australia, visit the Australian Competition and Consumer Commission at accc.gov.au.